Store Policy


1) What does this store usually sell?

Tokubetsumemori sells mostly stationeries that are from Taiwan as well as tokubetsumemori's original washi postcard works. 


2) Are you able to do holds?

Unfortunately I will not be able to do holds. It will mess up with the organization and the quantities I have with the products. Holds does not guarantee that customers will pay for the item. However if it is holds after the items has been paid, you can message me for more details. 



 3) Are you able to do refunds?

I will only do refunds IF the items have not been shipped yet. I will also do refunds if the item was damaged along the way getting to you and you have showed me proof that it was damaged. If further discussed, I will also have an option of replacing the damaged item. I will refund when it is my fault in the process of the shipping (such as writing your address wrong, wrapping and protecting not good, etc)

I DO NOT REFUND if the package is LOST in the mail when buyers did not pay for tracking. 

I DO NOT REFUND if the address was sent wrong, given to me wrong. If you are able to let me know as soon as possible for me to change the address, PLEASE message me ASAP.


4) Do you do bundle sales or discount?

Depends on the items. Please message me for more information.


5) Do you gift wrap and/or leave gift message notes?

Yes, if you can, please message me for more details.