Shipping FAQs
1) What shipping carrier are you using?
Mainly Tokubetsu Memori uses Chunhwa Post Office to ship packages. Express Mail Service (EMS) is another option upon requested. Please message me for more details.
2) Where is the packages shipped from?
In Taipei, Taiwan.
3) What countries can Tokubetsu Memori ship to?
Taiwan can be shipped to several countries currently. When ordering, there is a list of all the countries I am able to ship to. If you do not see your country, feel free to email me so that I can double check whether I am able to ship to that country.
4) What are the shipping rates? ** (HIGHLY ASKED QUESTION)
Here are Tokubetsu Memori's customize shipping rates that I have thought of to fit with Taiwan's shipping rates that are influenced with the after effects of COVID-19 as well as putting into consideration with customer's hope in not trying to spend a lot for shipping fees.
All orders will INCLUDE tracking number
Tokubetsumemori's Flat Fee Shipping Rates
- Orders over $85USD and above FREE SHIPPING
- Orders below $85USD flat fee of $12.00
- I offer shipping without tracking (if order is small) Message me.
*If you want standard shipping without tracking for a small order, please email me or contact me on Instagram. No tracking will be all on your own risk. I can ONLY provide package proof picture before shipping.
5) How long does it take for you to process and ship orders?
Depending on how big the order is and what day it is on that week. On average, because I have other part time work, an order is handled from 3 days to 14 days.
I spend my time mostly on wrapping, since I want each order to be different and unique. Please have patience while I do each of your order, but you are always welcome to message me.
I do not ship on Saturday and Sunday. Because of my part-time work, I mostly go to the post office on Monday through Friday.