Shipping FAQs

 

1) What shipping carrier are you using?

Mainly Tokubetsu Memori uses Chunhwa Post Office to ship packages. Express Mail Service is ONLY LIMITED to some countries. 

 

2) Where is it shipped from?

In Taipei, Taiwan.

 

3) What countries can Tokubetsu Memori ship to?

Due to COVID-19, Taiwan now has limited international flights to many countries. Taiwan can now only ship to 32 countries total: 

Europe: France, Netherlands, Germany, Poland, Denmark, Norway, Czech Republic, Sweden, Switzerland, Italy, Belgium, and Spain, United Kingdom, Austria, Slovakia 

Asia: Singapore, Thailand, Vietnam, South Korea, Japan, Mainland China, Macao, Hong Kong, Malaysia, Philippines, Cambodia, India

Others: USA (Not including Hawaii and Guam),  Australia, Canada, New Zealand, 

 

4) What are the shipping rates? ** (HIGHLY ASKED QUESTION)

Here are Tokubetsu Memori's customize shipping rates that I have thought of (as of now) to fit with Taiwan's shipping rates that are influenced with COVID-19 as well as putting into consideration with customer's hope in not trying to spend a lot for shipping fees. 

All orders will INCLUDE tracking number

 

Tokubetsumemori's Flat Fee Shipping Rates

  • Orders over $85USD and above FREE SHIPPING
  • Orders below $85USD flat fee of $12.00
    • I offer shipping without tracking (if order is small) Message me.

     

    Belgium, Switzerland, Sweden, Czech Republic, Italy, and Canada Shipping Rates

    • Orders over $120USD and above FREE SHIPPING
    • Orders under $120USD flat fee of $20USD

     

       

      *If you want standard shipping without tracking for a small order, please email me or contact me on Instagram. No tracking will be all on your own risk. I can ONLY provide package proof picture before shipping. 

       

      5) How long does it take for you to process and ship orders?

      Depending on how big the order is and what day it is on that week. On average, because I have other part time work, an order is handled from 3 days to 10 days. 

      I spend my time mostly on wrapping, since I want each order to be different and unique. Please have patience while I do each of your order, but you are always welcome to message me. 

      I do not ship on Saturday and Sunday. Because of my part-time work, I mostly go to the post office on Monday and Friday, but sometimes in between (depending on how many orders I get during the weekdays).