ATTENTION: Central States in US customers

Important Notice About Shipping Delays to Central U.S. States

It has come to my attention that many packages shipped from Taiwan to central U.S. states—particularly those processed through the Chicago Customs Office—have experienced significant delays.

From my personal experience, states including Illinois, Indiana, Ohio, Tennessee, Kentucky, Missouri, Arkansas, Iowa, Minnesota, and Michigan typically receive packages from Taiwan within a few days. However, once they arrive at Chicago’s customs, they are often held for over a month, and in some cases, up to three months, with no tracking updates during that time.

For more information on this issue, please refer to the following official USPS reports:

• Issues Identified with International Package Operations – Chicago ISC

• Detailed USPS Audit Report (PDF)

These documents outline ongoing problems with disorganization, mismanagement, and inefficient processing at the Chicago International Service Center.

What You Can Do:

If you are planning to order from Tokubetsumemori, but wish to avoid long delays, I highly recommend using a shipping address in a western or eastern U.S. state. You can ask a friend, family member, or relative in those regions to receive the package and forward it to you via domestic mail, which tends to be much faster and more reliable.

From my experience, packages to West Coast or East Coast states typically arrive within 1 month at most, compared to the unpredictable delays seen with central state deliveries through Chicago.

Please note: Most delayed packages are not lost—they are simply stuck in customs. So while delays can be frustrating, your package is likely still on its way.

Thank you for your patience and understanding!